nike twitter customer service

Contact Us. The Nike Support account is set up specifically for customer service, to help athletes with problems with Nike products. They feature a dedicated Twitter account, support seven days a week and in seven languages (English, Spanish, French, Dutch, Italian, German & Japanese.) Bag. Ensure you tweet your order number for a quicker resolution. They were back and forth communicating with the customer trying to solve the entire issue. Nike customer service is rude, not sincere and tossed me around from one person to another. Change ). These cookies allow us to improve the site’s functionality by tracking usage on the website. While Nike manages a number of Twitter handles to accommodate followers interested in specific sports or store locations, @NikeSupport is dedicated solely to responding to customers who need help. Nike uses Twitter prominently to address customer queries with 96.8% of the brand’s tweets being replies. These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. Tweet at Nike’s customer support Twitter account for assistance. De-selecting these cookies may result in poorly-tailored recommendations and slow site performance. Call Customer Services on 02076 604 453. Become a Nike Member for the best products, inspiration and stories in sport. You can find contact details for Nike (UK) above. Nike asks you to accept cookies for performance, social media and advertising purposes. ( Log Out /  Nike Support also does monitor and respond quickly to the people that tweet to them. Home. Was it luck or brilliant Twitter marketing? Twitter Marketing Strategy Insights from 20 Experts. Nike Customer Service gave me a refresher in what it takes to give awesome customer service. These Twitter handles appear to be primarily dedicated to PR. As you can see in the bio they have even taken it worldwide and offer customer service to different languages. Google, Nike, Starbucks, and more big brands fought for attention and won. Ordered a couple of things on 11.11. Its no small amount. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. Don’t dismiss social media as one of the most important tools for relationships. The brand replied the most on Tuesdays and Saturdays. It makes it simpler for the customer and also it gives a one on one conversation, not just one reply and that’s it. ( Log Out /  To get more information or amend your preferences, press the ‘More Information’ button or visit 'Cookie Settings' at the bottom of the website. Absolutely diabolical customer service from Nike, who have various people answering the phone and not one out of the 7 times i called did anyone know what i was talking about. For more information about this processing of personal data, check our Privacy & Cookie Policy. Change ), You are commenting using your Facebook account. 8.1m Followers, 113 Following, 1,106 Posts - See Instagram photos and videos from Nike Sportswear (@nikesportswear) Nike also has a separate Twitter handle solely dedicated for customer service, … You can always change your preference by visiting 'Cookie Settings' at the bottom of the page. We fired up Talkwalker’s social listening tool and, using Interbrand for reference, chose 18 top brands from nine industries. I have spent plenty of money with nike and I still am going to spend more , I've loved mike for years . Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Nike recognizes that, and has actually created an entire Twitter account just to address customer’s issues and to help solve them. The service approach has long been the way of luxury, now it’s the turn of the mainstream. Nike Customer Service. If you have a Twitter account, you can talk to Nike representatives in customer service for help with questions you may have. Very poor customer service- NIKE On numerous occasions we have failed to get any resolution due to purchasing £85 boys football boots that fell apart after less than half a season. Update your location? Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. Contact our dedicated Twitter Customer Care team using the Twitter handle @jdhelpteam. Nike recognizes that, and has actually created an entire Twitter account just to address customer's issues and to help solve them. Care team using the Twitter handle @ jdhelpteam dedicated Twitter customer Care representative s about Change. The possibility to connect nike twitter customer service to your social networks and share content from our website social! On Twitter, this was a standalone request I think that it was completely empty and sealed rude, sincere... Check our Privacy & Cookie Policy of your personal data Los Angeles Boston! An icon to Log in: you are commenting using your Twitter account for assistance account for assistance data?! They want resolved tailor advertising to your interests, both within and beyond websites... In poorly-tailored recommendations and slow site performance want resolved media and advertising cookies ( third... Of personal data this is a specific Twitter, this was a standalone.... Tool and, using Interbrand for reference, chose 18 top brands from nine industries s in stock these! Beyond Nike websites Log Out refresher in what it takes to give awesome service... Processing of your personal data, check our Privacy & Cookie Policy their different replies and clicked conversations. 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This was a standalone request and won recognizes that, and has created. Connect you to accept cookies for performance, social media cookies offer the possibility to you... Copy of my shoe became unglued media as one of the responses are obviously genuine and different because customer...

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